TEKKA Platform - Creator & Maintainer Responsibilities

Last Updated: July 6, 2026

1. Overview

This document describes how TEKKA ("we", "us", "our") approaches its role as the creator, maintainer, and operator of the TEKKA platform. Our goal is to provide a robust, secure, and thriving ecosystem that connects sports clubs ("Clubs") with players ("Users"), ensuring a seamless booking and management experience.

While the Club Terms of Service outlines the obligations of our partners, this document describes what you can generally expect from us as your technology partner.

Note: This document is provided for information only. It describes our goals and operating practices; it is not a contract, service-level agreement, warranty, or guarantee, and it does not amend or supplement the Terms of Service or any other agreement between you and TEKKA. In the event of any conflict, the applicable Terms of Service prevail.

2. Platform Maintenance & Availability

• Uptime & Reliability: TEKKA aims to maintain high availability of the platform. We employ industry-standard infrastructure so that the platform is accessible for users to make bookings and for clubs to manage their operations, though — as with any online service — we cannot guarantee uninterrupted availability.
• Bug Fixes & Patching: We actively monitor the platform for technical issues. Critical bugs affecting bookings or payments are prioritized and worked on with the highest urgency.
• Scheduled Maintenance: To keep the platform secure and up-to-date, we will perform regular maintenance. Whenever possible, we will schedule this during low-traffic hours and provide advance notice to Clubs for any expected significant downtime.

3. Security & Data Protection

• Data Security: We implement strict security measures, including encryption in transit and at rest, to protect sensitive Club and User data from unauthorized access.
• Privacy Compliance: TEKKA operates in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We only collect, process, and store data necessary for the functioning of the platform and do not sell personal data to third parties. For more details, see our Privacy Policy and Cookie Policy.
• Account Integrity: We provide secure authentication mechanisms for Club administrators and staff, ensuring that your facility's data remains under your control.
• Business verification: We operate a structured verification program for Clubs, including encrypted storage of uploaded documents, audit logging, and retention limits. All document review decisions are made by our team. Details are in our Privacy Policy and Club Terms of Service.

4. Payment Infrastructure

• Integration Maintenance: We are responsible for maintaining the technical integrations with our supported third-party payment processors (e.g., Stripe, TBC, bank transfers, VietQR).
• Secure Routing: While TEKKA does not act as merchant for the principal booking price (those payments go directly to the Club; the cash-booking reservation fee described in the Terms of Service is charged and retained by TEKKA and is not paid out to Clubs — its value reaches a Club only as a credit against that Club's subscription invoice), we use industry-standard security measures to protect the routing of payment information between the User, the Platform, and the Payment Processor.
• New Payment Methods: We continuously evaluate and integrate new, relevant payment methods to improve conversion rates and make it easier for Users to pay Clubs.

5. Ecosystem Growth & Marketing

• User Acquisition: TEKKA invests in marketing, SEO, and promotional campaigns to drive traffic to the platform, ultimately bringing more visibility and bookings to our partner Clubs.
• Platform Promotions: As outlined in the Club Terms of Service, TEKKA may fund and implement platform-wide discounts and promotions. Platform-funded promotions do not reduce the base price payable to a Club for a booking; a Club's payout is only reduced by promotions the Club itself opts into or configures.
• Market Expansion: We actively work to grow the TEKKA user base, creating a larger pool of potential customers for your facilities.

6. Club Support & Resources

• Technical Support: We provide technical assistance to Clubs experiencing issues with the platform. Support channels and expected response times will be clearly communicated.
• Documentation: TEKKA maintains up-to-date guides, tutorials, and documentation to help Clubs configure their settings (including payment setups, court management, and staff onboarding) effectively.
• Feedback Loop: We actively solicit and review feedback from our partner Clubs to guide our product roadmap and improve the platform.

7. Feature Development

• Continuous Improvement: TEKKA is not a static product. We are committed to continuously developing new features, improving user interfaces, and optimizing workflows based on industry trends and Club feedback.
• Beta Testing: When introducing major new features, we may offer Clubs the opportunity to participate in beta testing to ensure the tools meet real-world operational needs before a wider release.

8. Communication & Transparency

• Policy Updates: We will provide clear, advance notice of any material changes to our Terms of Service, Privacy Policy, or fee structures.
• System Status: We will maintain transparency regarding platform health, outages, and the resolution of major technical incidents.

9. Limitations of Our Role

To maintain clarity in our partnership, it is important to note what TEKKA is not responsible for:

• Physical Operations: We do not manage physical facilities, staff, or on-site disputes.
• Payment Processor Actions: We are not liable for funds held, frozen, or delayed by third-party payment processors due to their internal risk assessments or incorrect configuration by the Club.
• User Behavior: While we enforce community standards and can ban abusive users from the platform, TEKKA is not liable for the physical conduct of users at your facility.

By maintaining these responsibilities, TEKKA strives to be a trusted, reliable, and innovative partner, empowering sports clubs to focus on what they do best: delivering exceptional athletic experiences.