TEKKA Platform - Club Terms of Service

Last Updated: October 27, 2026

Welcome to TEKKA! These Club Terms of Service ("Terms") govern your access to and use of the TEKKA platform, including our website, mobile applications, and associated services (collectively, the "Platform") as a sports club, facility, or venue operator ("Club", "you", or "your").

By registering a Club account, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform to list your facilities.

1. Acceptance of Terms

By creating a Club profile on TEKKA, you represent and warrant that you have the legal authority to bind the Club to these Terms. These Terms constitute a legally binding agreement between you and TEKKA ("we", "us", or "our").

Your use of the Platform is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your personal data and the data of your users in compliance with the GDPR.

2. Description of Service

2.1 Intermediary Role: TEKKA provides an online platform that connects sports clubs with users seeking to book courts, facilities, and related services. TEKKA acts solely as an intermediary and facilitator. We do not own, operate, or manage any of the facilities listed on the Platform. The actual contract for the booking of a court or facility is directly between the Club and the user.

2.2 Service Availability: We will use commercially reasonable efforts to keep the Platform available and operating correctly, and to correct material faults we identify within a reasonable time. The Platform is nevertheless provided without any guarantee of uninterrupted or error-free operation. Access may be limited or suspended for scheduled or emergency maintenance, updates, or events outside our reasonable control, and we will aim to give advance notice of planned downtime where practicable. We do not offer a contractual uptime service level unless separately agreed with you in writing.

2.3 Booking Errors and Scheduling Conflicts: If a demonstrable technical fault in the Platform causes a scheduling conflict, duplicate reservation, or otherwise erroneous booking of one of your courts, then to the extent the fault is attributable to the Platform rather than to your own act, omission, or configuration:

• we will use commercially reasonable efforts to promptly notify the affected parties and to assist in resolving the conflict, including facilitating a rebooking or reschedule;
• you will not be treated as having breached Section 6.1 (Fulfillment of Bookings) on account of that conflict;
• we will refund or waive any TEKKA fee (for example, a cash-booking Reservation Fee under Section 5.5) directly attributable to the erroneous booking; and
• any further loss remains subject to the allocation of responsibility and the limitations in Section 8. Where the fault is instead attributable to a third-party payment processor or to your own payment or availability configuration, Section 5.3 applies.

2.4 No Warranty: Except as expressly stated in these Terms, and to the maximum extent permitted by applicable law, the Platform is provided "as is" and "as available," and TEKKA disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. This Section does not limit the commitments in Sections 2.2 and 2.3 or any liability that cannot be excluded under Section 8.2.

2.5 Insurance: You are responsible for obtaining and maintaining the insurance appropriate to your business, including public/general liability and property insurance covering your facilities and their use; evidence of such insurance may form part of the facility and operations documents you provide at verification. TEKKA does not insure your facilities, bookings, or revenues, and nothing in these Terms should be read as TEKKA providing such coverage. TEKKA's financial responsibility to you for Platform-related claims is governed and limited by Section 8, regardless of whether either party holds insurance.

3. Club Account Creation and Responsibilities

3.1 Accuracy of Information: When creating a Club profile, you must provide accurate, current, and complete information, including basic information, address, business hours, court details. You are responsible for keeping this information up-to-date.

3.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3 Compliance with Laws: You agree to operate your Club and use the Platform in compliance with all applicable local, state, national, and international laws, regulations, and ordinances.

4. Court Pricing, Discounts, and Promotions

4.1 Setting Prices: You have the right to set the base prices for the booking of your courts and facilities through your Club dashboard.

4.2 Platform Discounts: You acknowledge and agree that TEKKA may create, implement, and apply discounts, promotional codes, and marketing campaigns that may modify the final price paid by the user for booking your courts. Platform-funded promotions do not reduce the amount payable to you: where TEKKA funds a discount, you receive the base price you configured for the booking. A promotion may only reduce your payout where you have expressly opted into or configured that promotion (e.g., a club-created discount code).

4.3 Promotional Environment: These platform-driven discounts are designed to drive user acquisition, increase booking volumes, and foster a thriving ecosystem for all Clubs on the Platform. TEKKA will communicate the terms of major platform-wide promotional campaigns to Clubs in advance where practicable.

4.4 Ranking: Search results are ordered by a sorting criterion that the user selects. By default, clubs are sorted by geographic distance from the user's location or searched area (clubs without a resolvable location appear last); the user may instead sort by name, price, or rating, in ascending or descending order. Search filters chosen by the user (e.g., location, availability, amenities) determine which clubs appear in the results at all; within the results, the selected sort order is applied uniformly to all clubs. There is no paid or sponsored placement in club search: Clubs cannot pay for improved ranking, and TEKKA does not accept remuneration to alter ranking or apply any hidden boosting or demotion. If TEKKA changes how results are ordered, we will update this description with the main parameters and the reasons for their relative importance before or when the change takes effect.

5. Payments and Facilitation

5.1 Direct Payments: Payments made by users of the principal booking price go directly to the Club. TEKKA does not act as the merchant for the principal court fee. The cash-booking Reservation Fee described in Section 5.5 is an exception: it is charged and retained by TEKKA and is never paid or transferred to the Club — instead it reduces your TEKKA subscription bill as described there.

5.2 Payment Facilitation: TEKKA facilitates these payments by integrating with third-party payment processors (e.g., Stripe, TBC, bank transfers, VietQR) as configured by you in the Payment Configuration settings.

5.3 Payment Configuration: You are responsible for accurately configuring your payment providers within the Platform and maintaining active, valid accounts with those third-party processors. Bank transfer, VietQR, and other non-cash methods may only be enabled after TEKKA approves your financial proof and related verification checks (typically a recent bank statement matching the account you configure). Uploaded documents are reviewed by TEKKA staff; changing your configured bank account details after approval may reset verification and require a new upload. Card and payout verification for Stripe and similar providers must be completed through those providers' hosted onboarding flows; separately, TEKKA's own verification requires a government photo ID of the Club's owner or authorized signatory, uploaded to TEKKA as part of the verification bundle and handled as described in our Privacy Policy. TEKKA is not liable for any delayed, failed, or misrouted payments resulting from incorrect configuration or issues with your chosen payment processor.

5.3.1 Verification documents: During club setup you must provide the verification documents TEKKA requests, in up to three consolidated categories (identity/tax, financial proof, facility/operations). Where you connect a hosted payment provider such as Stripe Connect and that provider completes its own verification of your business, tax ID, address and owner or representative identity, TEKKA may accept that verification instead of the corresponding documents; proof of your right to use the facility (for example a lease or ownership record) is still required. Financial proof must be recent (generally within 90 days when dated). Separate financial proof is required for each distinct bank account used for bank transfer and VietQR.

5.3.2 Facility photos: You may upload facility photos when creating or editing a club. Photos marked for public display are shown on your club page only after TEKKA approval.

5.4 Platform Fees: TEKKA does not charge any commission on the principal booking price, and no surcharge or processing fee is added to the price paid by users. Fees charged by your chosen payment processor for receiving payments are borne by the Club under your agreement with that processor.

5.5 Cash-Booking Reservation Fee: The fee is secured only for players who already have a recorded no-show; a player with no such record books in cash without a Reservation Fee, so for those bookings no fee exists to capture or credit. The requirement lasts two months after a player's first recorded no-show, six months after a second, and indefinitely from a third — which means that recording a no-show is what establishes this protection for that player's subsequent bookings. For player self-service bookings paid in cash at the club, TEKKA secures a fixed reservation fee of USD 2.00 (always in US dollars, whatever currency the booking is priced in) on the player's card. If the player cancels late (less than 48 hours before start) or your staff mark the booking as a no-show, TEKKA captures and retains the fee. The captured fee is not paid or transferred to your Club; instead the amount is credited against your next TEKKA subscription invoice, reducing the amount you owe. This credit is TEKKA's sole method of passing on the value of the fee — there is no cash payout and no transfer to any Club payment account (such as Stripe Connect), regardless of whether you have one connected. Credits that exceed an invoice carry over to subsequent invoices; they have no cash value, are not paid out, and any credit remaining unused when your subscription is cancelled or your account is closed is forfeited. If the player shows up and pays, or cancels with sufficient notice, the fee is returned to the player. You must record the outcome of cash bookings promptly (cash received, completed, or no-show); if a booking's outcome is not recorded within the resolution window after it ends, the fee is automatically released back to the player and no credit accrues to you.

6. Club Obligations and Code of Conduct

6.1 Fulfillment of Bookings: You agree to honor all confirmed bookings made through the Platform. If you must cancel a booking due to unforeseen circumstances, you must do so promptly and in accordance with your configured cancellation policies.

6.2 Facility Standards: You agree to maintain your courts and facilities in a safe, clean, and playable condition, consistent with the amenities and descriptions provided on your Club profile.

6.3 User Treatment: You agree to treat all TEKKA users with respect and provide a welcoming, non-discriminatory environment.

6.4 Booking Lottery and Weighted Allocation: If you allocate slots by booking lottery, you acknowledge that the draw is weighted by default. A weighted draw is still a genuine random draw — no entrant is excluded and none is guaranteed a slot — but each entrant's odds are adjusted by their own recent history at your Club: recent unsuccessful entries improve a player's odds, while recently winning a slot, letting a won offer lapse, not attending, or cancelling at short notice reduce them. How long a player has been a member of or played at your Club, and how recently they have played there, may have a smaller positive effect. Depending on the weighting option you choose, an active membership at your Club — including a paid membership — may also give a limited draw bonus: TEKKA caps that bonus at one and a half times (1.5×) the weight the entry would otherwise carry (1.25× under the default option), and you may choose an option that gives no membership bonus. You may switch your draw to give every entrant identical odds at any time in your Club settings, and you may choose among the weighting options TEKKA offers. You are responsible for ensuring that your own club rules, membership terms, signage, and advertising describe your draw accurately — in particular, you must not describe a weighted draw as a purely random, equal-chance, or "everyone has the same chance" draw. TEKKA discloses to each player how the draw affects that player's own odds and never discloses one player's odds to another. If your draw applies the membership bonus, you must tell your members and players that membership carries a draw bonus — in particular in your membership terms and wherever you sell or advertise membership — and you must not present membership as guaranteeing a slot. Apart from a player's own playing history at your Club, membership is the only paid relationship that may affect a player's odds: other than through membership, neither TEKKA nor you may sell, or accept payment of any kind for, improved odds, extra entries, or a better position in a draw, and no payment may be used to exclude an entrant or guarantee anyone a slot.

7. Intellectual Property

7.1 Your Content: You retain ownership of any logos, images, and content you upload to the Platform. By uploading, you grant TEKKA a non-exclusive, worldwide, royalty-free license to use, display, and reproduce this content for the purpose of operating and promoting the Platform.

7.2 TEKKA's Property: The Platform, including its software, design, text, and graphics, is the exclusive property of TEKKA and is protected by intellectual property laws. You may not copy, modify, or distribute any part of the Platform without our prior written consent.

8. Limitation of Liability and Indemnification

8.1 Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, TEKKA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE PLATFORM; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE PLATFORM, INCLUDING USERS; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

8.2 Carve-Outs and Cap: Nothing in these Terms excludes or limits TEKKA's liability for (a) death or personal injury caused by TEKKA's own negligence, (b) fraud or fraudulent misrepresentation, (c) gross negligence or willful misconduct, or (d) any other liability that cannot be excluded or limited under applicable law. To the extent liability is not excluded under Section 8.1 and cannot lawfully be excluded, TEKKA's aggregate liability arising out of or relating to these Terms shall not exceed the total subscription and platform fees paid by you to TEKKA in the twelve (12) months preceding the event giving rise to the claim.

8.3 Indemnification: You agree to indemnify, defend, and hold harmless TEKKA, its affiliates, officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of (a) your violation of these Terms or applicable law, (b) the operation of your facilities or the services you provide to users, or (c) content you upload to the Platform. This obligation does not apply to the extent a claim arises from TEKKA's own breach, negligence, or misconduct.

9. Termination

9.1 By You: You may terminate this agreement at any time by deleting your Club account and ceasing use of the Platform.

9.2 By TEKKA — Restriction and Suspension: If TEKKA restricts or suspends your access to the Platform (in whole or in part), we will provide you, before or at the time the restriction or suspension takes effect, with a statement of reasons on a durable medium (e.g., email).

9.3 By TEKKA — Termination: TEKKA may terminate your access to the Platform by providing you with a statement of reasons on a durable medium at least thirty (30) days before termination takes effect. The 30-day notice period does not apply where (a) TEKKA is subject to a legal or regulatory obligation to terminate immediately, (b) you have repeatedly infringed these Terms, or (c) there is an imperative reason under applicable law (e.g., fraud, safety risk, or illegal content). You may contest a restriction, suspension, or termination through our internal complaint-handling process by contacting [email protected].

10. Modifications to Terms

TEKKA may modify these Terms from time to time. We will notify you of proposed changes on a durable medium at least fifteen (15) days before they take effect (or longer where the changes require you to make technical or commercial adaptations). You may terminate this agreement before the changes take effect if you do not accept them. Your continued use of the Platform after the effective date constitutes your acceptance of the revised Terms. The notice period does not apply where changes are required by law or address an unforeseen and imminent danger (e.g., security threats or fraud).

11. Governing Law and Dispute Resolution

11.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles, subject to any mandatory provisions of the law of the country where your Club is established.

11.2 Disputes: We encourage you to contact us first at [email protected] so we can attempt to resolve any dispute informally through our internal complaint-handling process. Any dispute arising out of or relating to these Terms or the Platform that cannot be resolved informally shall be brought in the competent courts of the State of Wyoming, United States, or, where mandatory law so provides, the competent courts of the country where your Club is established. Clubs established in the EU may also refer disputes to mediation as provided for under Regulation (EU) 2019/1150.

By clicking "Create Club" or otherwise registering your facility on TEKKA, you acknowledge that you have read, understood, and agree to be bound by these Club Terms of Service.