TEKKA Platform - User Terms of Service

Last Updated: August 19, 2026

Welcome to TEKKA! These User Terms of Service ("Terms") govern your access to and use of the TEKKA platform, including our website, mobile applications, and associated services (collectively, the "Platform") as a player or user seeking to book sports facilities ("User", "you", or "your").

By registering a User account, accessing, or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Platform.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and TEKKA ("we", "us", or "our"). By creating a User profile on TEKKA, you agree to these Terms. The age rules below apply based on the date of birth provided at registration:

1.1 Adults (18 or older). If you are at least 18 years old (or the age of majority in your jurisdiction), you represent and warrant that you are able to form a binding contract and you enter into these Terms directly.

1.2 Players under 18. Players under 18 may hold a User account only with the involvement of a parent or legal guardian:

• Players at or above the digital-consent age in their jurisdiction (for example, 13 in the United States) but under 18 may register themselves, but must provide a parent's or legal guardian's email address. We send the parent or guardian a consent request; they may confirm or refuse consent, and may withdraw it at any time, in which case the account is suspended. The parent or guardian accepts these Terms on the minor's behalf, is the responsible contracting party, and is liable for all obligations arising from the account, including bookings, payments, cancellation and no-show fees, and the minor's conduct on the Platform. The parent or guardian also receives copies of booking and lesson emails for the account.
• Players below the digital-consent age in their jurisdiction may not register themselves. The account must be created and managed by the parent or legal guardian, who registers on the child's behalf, accepts these Terms, and remains responsible for the account and the child's participation as described above.

1.3 Restricted mode for minor accounts. Accounts of players under 18 do not receive marketing communications and are not publicly discoverable on the Platform. Where a required parental consent has not yet been confirmed, the account operates in this restricted mode, and we may suspend it if consent is refused or withdrawn.

1.4 Minors may also participate in activities (such as lessons or junior programs) without their own account where the booking is made and managed by a parent or legal guardian, who remains responsible for the booking and the minor's participation.

Your use of the Platform is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your personal data.

2. Description of Service

2.1 Intermediary Role: TEKKA provides an online platform that connects users with sports clubs, facilities, and venue operators ("Clubs") to book courts and related services. TEKKA acts solely as an intermediary and facilitator. We do not own, operate, or manage any of the facilities listed on the Platform. The actual contract for the booking of a court or facility is directly between you and the respective Club.

2.2 Service Availability: We will use commercially reasonable efforts to keep the Platform available and operating correctly, and to correct material faults we identify within a reasonable time. The Platform is nevertheless provided without any guarantee of uninterrupted or error-free operation, and access may be limited or suspended for maintenance, updates, or events outside our reasonable control.

2.3 Booking Errors: If a demonstrable technical fault in the Platform causes you to lose a booking you had confirmed, or results in a duplicate or erroneous booking, we will use commercially reasonable efforts to notify you promptly and to help you rebook or find a suitable alternative, and we will refund any Reservation Fee or other fee TEKKA charged you that is directly attributable to that fault. This does not affect the Club's own cancellation and refund policy (Section 5) for amounts paid to the Club, nor your statutory rights as a consumer (Section 8.3). Any further loss remains subject to the limitations in Section 8.

2.4 No Warranty: Except as expressly stated in these Terms, and to the maximum extent permitted by applicable law, the Platform is provided "as is" and "as available," and TEKKA disclaims all implied warranties. Nothing in this Section limits the commitments in Sections 2.2 and 2.3, your statutory consumer rights, or any liability that cannot be excluded under Section 8.2.

3. User Account Creation and Responsibilities

3.1 Accuracy of Information: When creating a User profile, you must provide accurate, current, and complete information, including your name, contact details, and phone number. You are responsible for keeping this information up-to-date.
3.2 Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use or security breaches.
3.3 Phone Verification: To ensure the integrity of bookings, TEKKA may require you to verify your phone number via a one-time password (OTP) during registration or before making a booking.

4. Bookings, Payments, and Promotions

4.1 Making a Booking: When you book a court through the Platform, you are making an offer to the Club. The booking is only confirmed when you receive a confirmation notification through the Platform. Certain high-demand time slots may be allocated by a booking lottery: where a slot is marked as lottery-allocated, your request is an entry into that lottery, and a booking exists only if and when you receive a confirmation notification after the lottery is resolved.

4.1.1 How the Lottery Draw Works: A lottery draw is random, but by default it is weighted rather than giving every entrant identical odds. Weighting adjusts each entrant's chance according to their own recent history at that Club:

- Entering recent draws without being selected improves your odds — the more consecutive draws you have missed out on, the better your odds, up to a limit.
- Recently winning a slot in that Club's lottery reduces your odds, as does being selected and then letting the offer lapse, not attending a booking, or cancelling one at short notice.
- How long you have been a member or player at that Club, and how recently you have played there, may improve your odds by a smaller amount.

Weighting changes the odds; it never determines the result. No entrant is ever excluded from a draw, and no entrant is ever guaranteed a slot — an entrant with the lowest possible odds still wins draws. A Club may switch its draw so that every entrant has identical odds, and the Platform will tell you which applies. Before you enter, you can see how the draw affects your own odds and the main reasons for it; the Platform does not show you any other entrant's odds. TEKKA does not sell improved odds in any draw, and neither TEKKA nor a Club will accept payment to improve an entrant's chances.
4.2 Direct Payments: Payments of the principal booking price go directly to the Club. TEKKA does not act as the merchant for the principal court fee; we facilitate these payments by integrating with third-party payment processors. The Reservation Fee described in Section 4.5 is an exception and is charged by TEKKA directly.
4.3 Fees and Charges: You agree to pay the charges associated with your booking as displayed at checkout. TEKKA does not charge a commission on bookings to the user and does not add any surcharge or processing fee on top of the court fee set by the Club. The total price is always displayed before you confirm payment.
4.4 Promotions and Discounts: TEKKA or the Clubs may offer promotional codes or discounts. These are subject to specific terms and conditions and may be modified or withdrawn at any time.
4.5 Reservation Fee for Cash Bookings: A Reservation Fee applies only if a Club has recorded a no-show against one of your bookings; where there is no such record, a cash booking carries no Reservation Fee at all. Once a no-show is recorded, the fee applies to your cash bookings for two months after the first, six months after a second, and indefinitely from a third. A record is cleared if the Club corrects it, and you may ask TEKKA support to review a record you believe is mistaken. If you choose to pay for a booking in cash at the club, TEKKA secures a fixed reservation fee of 2.00 in the booking's currency on your payment card at the time of booking. Depending on how far in advance the booking is made, this is either a temporary card authorization (no charge unless captured) or an upfront charge that is refunded when released. The Reservation Fee works as follows:
- Released free of charge if you cancel within 5 minutes of creating the booking, or cancel with at least 48 hours' notice before the start time.
- Returned to you when you show up and the Club records your cash payment, or the booking completes normally.
- Charged (captured by TEKKA) if you cancel less than 48 hours before the start time (outside the 5-minute grace period) or the Club marks the booking as a no-show.
- If the Club fails to record the outcome of a booking within a reasonable period after it ends, the fee is automatically released back to you.
The Reservation Fee is charged by TEKKA as merchant of record and, when captured, is retained by TEKKA; it is not paid or transferred to the Club. TEKKA accounts for the captured amount by reducing the Club's own subscription bill. It is displayed before you confirm a cash booking.

5. Cancellations and Refunds

5.1 Club Policies: Cancellations and refunds are governed strictly by the cancellation policy of the specific Club you booked with. These policies are displayed on the Club's profile and during the checkout process.
5.2 Processing Refunds: If you are eligible for a refund according to the Club's policy, the refund will be processed through the original payment method where technically possible. For payment methods that do not support automatic refunds (e.g., bank transfer, VietQR, or cash), the Club is responsible for arranging the refund with you directly. TEKKA is not responsible for issuing refunds of the principal booking price, as those funds are transferred directly to the Club. Refunds of the Reservation Fee (Section 4.5) are processed by TEKKA.
5.3 No 14-Day Withdrawal Right for Dated Bookings: If you are a consumer in the EU/EEA, please note that the statutory 14-day right of withdrawal for distance contracts does not apply to bookings of courts, lessons, or other leisure activities scheduled for a specific date or period (Article 16(l) of Directive 2011/83/EU and the national laws implementing it, including in the Czech Republic, Hungary, and Italy). Your ability to cancel is instead governed by the Club's cancellation policy (Section 5.1) and, for the Reservation Fee, by Section 4.5.

6. User Code of Conduct

6.1 Respecting Facilities: You agree to use the booked facilities in a responsible and safe manner, adhering to all rules and regulations set by the Club.
6.2 Respecting Others: You agree to treat Club staff, other players, and TEKKA users with respect and courtesy. Harassment, discrimination, or abusive behavior will not be tolerated.
6.3 Prohibited Activities: You may not use the Platform for any illegal or unauthorized purpose. You agree not to interfere with or disrupt the Platform's operations or security.
6.4 Content Moderation and Reporting: Content you make available on the Platform (e.g., profile names, photos, media, and other public content) must comply with these Terms and applicable law. We moderate content using a combination of automated checks (for example, screening public names against a list of offensive terms) and review by our staff; no decision that significantly affects you is made solely by automated means. If you believe content on the Platform is illegal or violates these Terms, you can report it by contacting [email protected] or using the report option where available, describing the content and where you found it. We review reports diligently and without undue delay, take proportionate action where warranted (such as removal, restriction, or account measures), and inform the affected user of the action taken and the reasons for it. If we remove or restrict your content or account, you may contest the decision by replying to our notice or contacting [email protected].

7. Intellectual Property

The Platform, including its software, design, text, and graphics, is the exclusive property of TEKKA and is protected by intellectual property laws. You may not copy, modify, or distribute any part of the Platform without our prior written consent.

8. Limitation of Liability and Indemnification

8.1 Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, TEKKA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE PLATFORM; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE PLATFORM, INCLUDING CLUBS; OR (C) ANY ISSUES, INJURIES, OR DISPUTES ARISING AT THE PHYSICAL FACILITIES.
8.2 Carve-Outs: Nothing in these Terms excludes or limits TEKKA's liability for (a) death or personal injury caused by TEKKA's own negligence, (b) fraud or fraudulent misrepresentation, (c) gross negligence or willful misconduct, or (d) any other liability that cannot be excluded or limited under applicable law. To the extent liability is not excluded under Section 8.1 and cannot lawfully be excluded, TEKKA's aggregate liability arising out of or relating to these Terms shall not exceed the greater of (i) the total fees you paid to TEKKA (excluding amounts paid to Clubs) in the twelve (12) months preceding the event giving rise to the claim, or (ii) EUR 100.
8.3 Consumer Rights: If you are a consumer, you benefit from any mandatory provisions of the consumer protection law of the country in which you reside. Nothing in these Terms affects your statutory rights as a consumer.
8.4 Indemnification: You agree to indemnify, defend, and hold harmless TEKKA, its affiliates, officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, and expenses arising out of (a) your violation of these Terms, (b) your violation of applicable law or the rights of a third party, or (c) content you submit to the Platform. This obligation does not apply to the extent a claim arises from TEKKA's own breach, negligence, or misconduct.

9. Termination

9.1 By You: You may terminate this agreement at any time by deleting your User account and ceasing use of the Platform.
9.2 By TEKKA: TEKKA may suspend or terminate your access to the Platform at any time, with or without cause, including if we reasonably believe you have violated these Terms or Club rules.

10. Modifications to Terms

TEKKA may modify these Terms from time to time. We will notify you of material changes at least fifteen (15) days before they take effect, by posting the new Terms on the Platform and/or via email. If you do not agree to the modified Terms, you may terminate this agreement and delete your account before the changes take effect. Your continued use of the Platform after the effective date constitutes your acceptance of the revised Terms.

11. Governing Law and Dispute Resolution

11.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of the State of Wyoming, United States, without regard to its conflict of law principles — except that if you are a consumer residing in the European Economic Area or another jurisdiction whose law grants you mandatory protections, those mandatory provisions of your local law apply and are not affected by this choice of law.
11.2 Disputes: We encourage you to contact us first at [email protected] so we can try to resolve any dispute informally. Subject to Section 11.3, any dispute arising out of or relating to these Terms or the Platform shall be brought in the competent courts of the State of Wyoming, United States.
11.3 Consumer Forum: If you are a consumer residing in the EEA, you may also bring proceedings in the courts of the country in which you reside, and proceedings against you may only be brought in that country. TEKKA is not obligated to participate in alternative dispute resolution before a consumer arbitration board unless required by applicable law.
11.4 Out-of-Court Dispute Resolution (ADR): Consumers in the EU may be entitled to use national out-of-court dispute resolution bodies. In the Czech Republic, the competent body for out-of-court consumer disputes is the Czech Trade Inspection Authority (Česká obchodní inspekce, adr.coi.cz). In Hungary, you may apply to the conciliation board (békéltető testület) competent for your place of residence (bekeltetes.hu). In Italy, you may use the ADR entities established under the Consumer Code (Codice del Consumo, Legislative Decree No. 206/2005). Consumers in other EU countries may contact the ADR entity designated in their country of residence.

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By registering a User account or using the TEKKA Platform, you acknowledge that you have read, understood, and agree to be bound by these User Terms of Service.